Refund & Cancellation Policy

Paid web plans for JarvIR are processed by our Merchant of Record, Paddle.com.

You may request a refund within 14 days of purchase by contacting contact@021flow.com or Paddle Buyer Support. Refunds may be limited or denied in cases of fraud, refund abuse, violation of our Terms, excessive usage, or fully delivered custom/one-time digital deliverables.

Subscriptions may be cancelled at any time. After cancellation, you will retain access until the end of your current billing period, and you will not be charged for the next billing cycle.

EU consumers generally have a 14-day right of withdrawal from the conclusion of an online service contract.

Korean consumers generally have a 7-day right of withdrawal from receipt of the written contract information, or from the start of supply if supply occurs later.

Statutory exceptions may apply to digital content and services. Consent to immediate delivery does not automatically extinguish every withdrawal right. Statutory rights apply separately from our 14-day refund request policy.

Where mandatory consumer protection laws provide additional refund or withdrawal rights, those rights will apply.

Details

• How to request: contact@021flow.com or Paddle Buyer Support
• Who processes refunds: our Merchant of Record Paddle.com Market Ltd (Paddle) refunds to your original payment method.
• Processing time: once approved, refunds may take 5–10 business days depending on your bank or payment provider.
• Partial refunds: a partial refund may apply based on usage and the remaining period.
• Annual billing: annual plans are refundable within the request window above; after it, refunds are reviewed individually based on remaining term and usage.
• Free trials: where a free trial is offered, failing to cancel before it ends may convert it to a paid, charged subscription.
• Promotions & coupons: discounted purchases are refunded based on the amount actually paid.
• Credits & usage-based items: credits already consumed and separately purchased pay-as-you-go (overage) packs may be non-refundable.
• Violations & suspension: refunds may be limited where an account is suspended for Acceptable Use violations.
• How to cancel: cancel directly from the in-app “Billing & Usage” screen or the Paddle billing portal.
• Free plan: the Free plan involves no payment and is not subject to refunds.

See also our Subscription Terms and Terms of Service.